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Volume 3, Number 2  |  Spring 2010

IN THIS ISSUE:

Aclara demonstrated the industry’s first home-area network (HAN) based on proven, widely adopted Wi-Fi® technology at DistribuTECH 2010 in Tampa, Fla. The solution was developed in conjunction with Intwine Connect, a technology company specializing in internet-based connectivity solutions.

The demonstration illustrated how the Aclara HAN solution can connect numerous interoperable home devices through a portal operating on a standard
Wi-Fi network, which can be found in tens of millions of American homes. The DistribuTECH demonstration used a personal computer, a programmable thermostat from Intwine Energy, an iPod touch® from Apple Inc., and a meter equipped by Aclara with a Wi-Fi enabled interface. Aclara’s strategy is to Wi-Fi enable a variety of devices that allow electric, water, or gas companies to afford consumers direct access to critical data and control information to better manage resources.

“Aclara is committed to advancing HAN solutions that allow consumers to fully participate in managing resource use in their homes and businesses,” said Gary Moore, President of Aclara RF Systems Inc. “The solution we are announcing shows how Wi-Fi acts as a conduit to innovation that truly meet the needs of both utilities and consumers.”

As it develops its solutions, Aclara is collaborating with other Wi-Fi Alliance® members within the organization’s Smart Grid task group. The Wi-Fi Alliance, with more than 300 member companies, is an international non-profit association that promotes interoperable Wi-Fi technology across devices and markets.

“Wi-Fi-based solutions are supported by an ecosystem of leading-edge companies that provide a stable development environment, allowing businesses like ours to create interoperable solutions that embed the security, reliability, and availability needed to meet the requirements of utilities, consumers, and regulators,” said Mark Thompson, vice-president of strategic communication networks for Aclara RF Systems Inc.

“We congratulate Aclara on its new Wi-Fi solution in the HAN market, and its continued contributions to the Smart Grid environment. This demonstrates the great opportunity for Wi-Fi in the development of smarter and more efficient energy management for consumers and utilities alike,” said Greg Ennis, Technical Director for the Wi-Fi Alliance.

The Wi-Fi Alliance recently recognized Aclara’s work to promote wireless solutions for utilities with its Outstanding Leadership and Contribution Award for a New Member. The award acknowledges Aclara’s contribution in the area of Smart Grid standards and its efforts to promote participation in the Alliance’s Smart Grid task group.

OTHER ITEMS OF INTEREST:

It’s Time to Synchronize Your Water System

Aclara Now Offers Time-Synchronized Reading of Water Meters

The Aclara® STAR® Network meter transmission units (MTUs) now deliver two-way communication and a time-synchronized network to provide a utility with a snapshot of system water consumption.

In a time-synched network, all meter endpoints are maintained at the same time and reads are taken simultaneously, so utilities can reconcile the amount of water entering a system with the amount of billable water that reaches consumers. With this information, utilities can determine how much water is being lost to leaks and other system problems.

“Time synchronization is really a cornerstone of two-way communications for a water utility,” said Todd Stocker, water product manager for Aclara RF Systems Inc. “It provides the data necessary to understand where water loss is occurring. In fact, system reconciliation is really the first building block of leak detection.”

This functionality for water systems is featured in the new STAR Network 3300 Water MTU, which is part of Aclara’s Series 3000 product line. The new MTU also takes hourly, time-stamped readings and eliminates the need for estimated bills and helps the utility improve customer service as well as revenue-protection efforts. Having access to hourly read data can also help consumers get a better sense of how they are using water, allowing them to make decisions that save money or boost conservation efforts.

The 3300 Water MTU provides these additional functions while maintaining the 20-year battery life for which the STAR Network system is known. The MTUs offer accurate, consistent readings in all locations, even when placed in traditionally difficult installation locations such as meter vaults and basements.

The scalable STAR Network system is a radio-based fixed network that empowers utilities to maximize meter functionality and provide superior customer service. Accurate and timely billing, high/low consumption reporting, and non-revenue water-loss detection are some benefits the STAR Network system offers utilities.

2010 Aclara Client Conference –
Only Two Weeks Away!

Clarity of your vision and objectives • Focus on action • Commitment to results.

If you have not yet registered for the 2010 Aclara Client Conference, we urge you to do so now! We have prepared a variety of timely and in-demand presentations and panels that will cover your current applications, products under development, and current industry trends.

The conference will also feature live demos of just introduced Intelligent Infrastructure™ solutions, such as the industry’s first Wi-Fi-based home-area network (HAN) and the new software unified-framework initiative.

At the Aclara Client Conference, you’ll find we strive to provide a wealth of valuable information, as well as the several opportunities to discuss relevant issues with your peers and Aclara executive, technical, sales, and support staffs.

Be sure to check out AclaraClientConference.com for conference information on the following:

  • Registration
  • Hotel
  • Entertainment
  • Agenda
  • FAQs
  • Videos from our clients describing the business case for why you should attend.

Our clients who come back to this conference year after year have listed many reasons why they’ll find this conference valuable, both professionally and personally.

  • Take advantage of being in the same place with the best and brightest in your industry
  • Network with attendees representing utilities with various endpoints providing gas, water, and electric services
  • Listen to Aclara users and industry experts share their knowledge to learn about best practices, tips, tricks, and industry trends
  • Visit exhibitor displays to learn more about products and services for your utility

Our speaker for the 2010 Aclara Client Conference will be the former Lead Solo of the Blue Angels, John Foley. John draws on his experiences to show you how to achieve unprecedented performance excellence in your team. His motivational leadership presentation will demonstrate a disciplined approach for developing the four ingredients essential for optimal team performance:

  • Clarity of your team's vision and objectives
  • Focus on action
  • Commitment to results
  • Mutual trust and respect among team members

To register, click here.

For more information, contact:
Bob Whittemore, Manager, Marketing Communications, Aclara
480.752.3811 – Direct
bwhittemore@aclara.com

Aclara TWACS Technology Customer Taps Meter Data Management and Customer-Care Tools for Smart Grid

Lee County Electric Cooperative (LCEC), of North Fort Myers, FL, has been an
Aclara® TWACS® technology customer since 2001 and has recently begun to implement Aclara’s ENERGYprism® Customer Care and Energy Vision® Operational Efficiency solutions. Aclara’s customer portal and meter data-management system (MDMS) will help LCEC transform its advanced metering infrastructure (AMI) into a foundation for smart-grid development. These additions to the utility’s information systems will allow LCEC to turn consumption data into powerful knowledge for utility workers and customers alike.

With the addition of the Aclara MDMS, the utility gains the ability to quickly validate, store, and integrate data from many utility systems, giving utility managers better decision-making power.
The Aclara applications will also empower consumers by giving each utility customer online information on household energy use, as well as tools to understand bills, compare usage to similar households, pinpoint where energy dollars go based on a home profile, and learn ways to make smarter energy choices. In addition, Aclara’s bill-to-date feature lets customers see how much their electric bill is at any point in the billing cycle, determine what the final bill may be at the end of the billing period, and set a customizable threshold that triggers an alert from the utility.

“We’re opening up an all-new dialogue with customers,” said Dennie Hamilton CEO for LCEC. “By giving customers the power to have us call, text, or email with alerts before a high bill arrives, we’re offering proactive customer service and the chance for no-surprises energy bills.”

Hamilton also notes that the MDMS positions the utility to support emerging technologies. “It won’t be long before people come home from work, plug in their cars, and expect vehicles to be charged for a morning commute,” he said. “With the MDMS, we’ll be able to implement an hourly meter-reading schedule, and we’ll have two-way communications into each household. That means we’ll be ready to balance charging load as more and more plug-in vehicles hit the road.”

Hourly meter readings also equip the utility to offer time-based rates and other demand response programs, as well as pre-pay. In addition, the software will facilitate net billing for customers who generate their own electricity.

“Utilities are facing increasing pressure from regulators to operate more efficiently and support Green energy,” said Jackie Lemmerhirt, senior director of product management for Aclara Software Inc. “LCEC is now well positioned to meet regulatory mandates for demand response programs and net metering on homes with roof-top solar arrays.”

Along with the MDMS and customer portal, LCEC has contractual options to integrate additional Aclara Software modules to its system for load research and forecasting, distribution asset analysis, device management, and revenue assurance.

Welcome Karen Flathers!

Meet the New General Manager of Aclara Software Inc.

Karen Flathers recently signed on as the general manager of Aclara Software Inc. Prior to Aclara, Karen spent 14 years at SAP America, where most recently she was senior vice-president of consulting delivery & operations. In this po sition, she managed the growth of the com pany’s consulting business from $680 million to over $1.3 billion in just three years and provided strategic and tactical leadership to 1,500 consultants and over 2,000 corporate clients.

Flathers is very optimistic about the future for Aclara. “I’m excited about this new opportunity in a growing market space,“ said Flathers. “Working with Aclara over the past few years as a consultant, I’ve gotten to know the team and the applications. We are well positioned in the market with strong software solutions, deep industry expertise, and a strong client base. Our analytics and data management solutions are ahead of their time, and will provide a strong foundation for our continued growth.

“There are many new players in the market”, she adds, “but we have the vision and technology to continue to lead the market.”

Karen has a Bachelors of Arts in International Relations and Economics from Brown University. She resides with her family in Massachusetts.

Oh No!!! Look at all the Snow!!

Mother Nature put the city of Leesburg, Virginia and its STAR® Network water system to the test in February, as more than two-feet of heavy, wet snow dumped on the city in just a couple of days. We’re happy to say that both the city of Leesburg and the STAR Network system passed the test. The city shoveled out and the STAR Network MTUs, sometimes buried under 4-to-5 foot drifts, never missed twice-a-day transmissions of water data to the utility during the storm.

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New Contract Wins and Product Launches

  • The City of Toronto, Canada, has selected the STAR® Network system as its AMI for water. Aclara® will supply the system to Toronto under a contract with Neptune Technology Group Ltd., which will serve as the prime contractor. When fully installed, the fixed-network technology is expected to read approximately 465,000 water meters. The system will be deployed over a six-year period beginning in the middle of 2010.
  • Ameren is now live with the Aclara’s Energy Vision® program for MDM presentation for its Missouri customers.
  • DelMarva Power, which is part of the Pepco Holding Company (PHI), recently went live with its AMI Device Management system to help manage electric and gas AMI devices.
    The launch includes several enhancements to existing applications and the functionality to support three new device types. New core applications were also added, including Premise and Billing Constant Application, kW Demand Testboard, PC-based Physical Inventory, EMT Field Test, Shop and Field Register Programming, and Time of Use Test Certification.
    PHI's Atlantic City Electric will go live with the ADM solution in November to complete this project.
  • Atlanta Gas and Light (AGL) launched the ENERGYprism® Residential and Business Energy Analysis to its customers in March.
  • Columbia Gas of Virginia will be launching the ENERGYprism Residential Energy Analysis to its customers in April. The Aclara solution will be called "WarmWise Home Savings Evaluation" by Columbia Gas and is one part of the Conservation and Ratemaking Efficiency (CARE) Plan in the state of Virginia. CARE mandates that utilities implement efficiency programs for customers.
  • Kansas City Power & Light (KCPL) extended the ENERGYprism Business Energy Analysis module to the Greater Missouri Operations Company (GMO) territory, formerly Aquila. KCPL added this territory into the Residential Energy Analysis in 2009. In the next phase of this project, KCPL plans to add the GMO customers into all of the modules it currently offers.
  • Pacific Gas & Electric (PG&E) will launch the ENERGYprism SmartMeter™ Dashboard to customers in April. The new dashboard allows customers to see their AMI data along with their bills to date.
  • Coosa Valley Electric Cooperative, Talladega. AL, has chosen TWACS®  technology as its AMI solution. The conversion of the utility’s 18,500 electric meters will include all hardware, software, and support services.
  • Worthington Public Utilities in Minnesota will deploy TWACS technology to its 5,200 electric meters. The AMI solution includes all hardware, software, and support services.
  • Tipmont Rural Electric Membership Cooperative of Linden, Indiana is converting its 25,000 endpoints to TWACS technology and replacing a Landis + Gyr T1 system.
  • Little Ocmulgee Electric Membership Corporation of Alamo, GA will install TWACS technology on its 15,000 endpoints.
  • Tanner Electric Cooperative of North Bend, WA will install TWACS technology on its 4,200 endpoints.
  • Union Power Cooperative of Monroe, NC is replacing its Itron drive-by system with TWACS technology in a phased deployment. The four-year project has the potential for a total of 64,702 endpoints. 900 endpoints will be converted to TWACS technology in the first year of the project.
  • Sioux Valley Energy of South Dakota, with the use of stimulus money, has chosen TWACS technology as its AMI solution. The conversion of the utility’s 35,000 electric meters will include all hardware, software, and support services.
  • Rio Grande Electric Cooperative, of Texas has chosen TWACS technology as its AMI solution. The conversion of the utility’s 11,000 electric meters will include all hardware, software, and support services.
  • South Kentucky Rural Electric Cooperative Corporation (SKRECC), of Kentucky has chosen TWACS technology as its AMI solution. The conversion of the utility’s 70,000 electric meters will include all hardware, software, and support services. The SKRECC will use TWACS technology to modernize its distribution system, eliminate line loss, and prepare for home-area networking applications.
  • Randolph Electric Membership Corporation (REMC), of North Carolina has chosen TWACS technology as its AMI solution. The conversion of the utility’s 26,212 electric meters will include all hardware, software, and support services. In addition to the AMI solution, the REMC will add the TWACS technology prepay and load control applications.